Client Services Project Manager

Position Summary

The Client Services Project Manager coordinates Advanced Therapeutics customer projects from initial customer discussions through commercial proposal preparation and manufacturing readiness.

Ensures effective cross-functional collaboration, alignment of technical and commercial requirements, and successful project execution.

Key Responsibilities

• Partner with customers and sales representatives to understand customer requirements.

• Act as the primary point of contact within the company.

• Ensure customer needs are fulfilled to a consistently high standard.

• Prepare commercial proposals by evaluating pricing, terms and conditions.

• Coordinate the required approval process in accordance with established business procedures.

• Lead cross-functional collaboration across Product Management, Manufacturing, Quality, Customer Service, R&D, and Business teams.

• Deliver custom customer projects on time and according to customer requirements.

• Support investigation of customer complaints.

• Coordinate with customers to gather additional information.

• Communicate investigation outcomes.

• Consolidate product specifications.

• Lead the creation and implementation of custom OEM Stock Keeping Units (SKUs) in ERP systems.

Qualifications

Education

• Bachelor's degree in Life Sciences or a related field.

• Master's degree is preferred.

Experience

• 2+ years of experience in a customer-facing or project management roles.

• Commercial work experience in the Life Sciences is an important advantage (sales, product management, commercialization, technical sales support or other areas related to marketing).

• Experience working with ERP systems (Salesforce, MS Office Suite) - advantage.

Skills & Competencies

• Strong communication and stakeholder management skills.

• Strong analytical and problem-solving skills.

• Ability to work independently and collaborate effectively across cross-functional teams.

• Knowledge of the requirements of quality management system standards - advantage.

• Marketing knowledge is an advantage.

• Ability to work with US colleagues in the evenings 1-2 times per weeks.

• Excellent written and spoken English and Lithuanian.

We Offer

• €2,625–€3,937 gross/month + annual performance bonus.

• The final offer will depend on the candidate’s experience, skills, and competencies.

• Comprehensive health package, including private health, life and accident insurance.

• Wellbeing support for employees and their family members, including mental health consultations, health check-ups, vaccinations, and on-site health initiatives.

• Opportunities for professional growth through internal training, access to Thermo Fisher e-University, and continuous development.

• The opportunity to work in a global, innovation-driven organization and collaborate with international teams.

• Daily benefits such as subsidized meals, gym access, and company transportation.

• An inclusive and supportive culture, with team events and community initiatives.

• 2 additional paid volunteering days per year.

Additional Information

We are an equal opportunity employer and value diversity.

All qualified applicants will receive consideration for employment.