Client Services Manager [Internal Applicants Only]

​​​​LGT Fund Managers (LGT FM) provides in-house fund administration services for our client LGT Capital Partners (LGT CP).  LGT Capital Partners is a global asset manager specializing in alternative investments, focusing on private markets (private equity, private credit, real assets) and liquid alternatives like hedge funds and quantitative strategies. They partner with institutional clients and private investors, acting as principal investors by investing alongside clients in their own strategies.  

LGT FM employs approximately 100 employees across Bendern, Dublin and Luxembourg. We are seeking a highly motivated and experienced Client Services Manager to join our team. The Client Services Manager will be responsible for managing LGT FM day-to-day relationship with our client, LGT CP, ensuring the delivery of high-quality Fund Administration services. They will manage the client relationship, coordinate internal teams, and help to ensure compliance with regulatory and service level requirements. Key to success in this role is developing a thorough understanding of LGT CP’s requirements and working with LGT FM management team to ensure alignment with LGT FM Fund Administration services provided.

Responsibilities

• Develop and maintain strong relationships with LGT CP, acting as the primary point of contact for all client-related and service matters 

• Collaborate with LGT FM’s internal departments to resolve client issues and improve service delivery processes (NAV production, financial reporting, anti-money laundering, Co Sec, etc.) 

• Act as the primary day-to-day representative of LGT FM at the LGT CP administrator service monitoring forum (Client Docking Station)   

• Maintain and propose enhancements to the Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) for LGT FM across all 3 offices (Luxembourg, Dublin and Bendern). Work with LGT FM delivery teams to resolve issues, escalating issues to FM Management where appropriate 

• Build a strong relationship with LGT CP stakeholders with the aim of understanding their strategy and contributing to developing and delivering a scope of services from LGT FM that meets LGT CP requirements 

• Identify opportunities to enhance client satisfaction and expand service offerings 

• Monitor and report on client satisfaction, identifying areas for improvement and implementing corrective actions as needed including ongoing development of KPIs 

• Monitor fund administration trends and regulations to maintain compliance and best practices 

• Participate in client meetings and presentations as required 

• Co-ordination and management reporting service performance to stakeholders, including but not limited to LGT FM management team, FM Boards and LGT CP Docking Station platform