Client Service Supervisor

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

In this role, you will be required to attend to all customer queries, comments, and requests via phone or email.
You'll also be helping clients set up their products and walking them through its features.
To ensure success as a Client Service Supervisor, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch Client Service Supervisor should be a solution-driven individual who can explain complex product information in a helpful way.

Essential Role Functions 

• Address client inquiries and resolve issues promptly
• Maintain a deep knowledge of company products and services to provide accurate information to clients
• Coordinate with various teams to ensure client requests are handled appropriately and in a timely manner
• Manage client accounts and transactions
• Conduct client satisfaction surveys and implement necessary changes
• Develop and maintain strong relationships with clients
• Prepare regular reports on client interactions for management review
• Assist in product development by gathering feedback from clients

Experience Required:

• Minimum 2 years' experience business administration or related role. 
• Excellent communication and problem-solving skills.

Other Skills and Experience 

• Proven experience in a client services or customer service role
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficiency with customer relationship management (CRM) software
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with the freight industry is a plus
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Ability to work with a team and manage multiple tasks

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.