Client Service Specialist

Client Liaison:
• Serve as clients' primary point of contact, providing proactive updates on shipment status and addressing any inquiries or concerns.
• Build and maintain strong client relationships through effective communication and personalised service.

Shipment Coordination & Documentation:
• Oversee the complete shipment lifecycle from booking to final delivery.
• Prepare, verify, and manage shipping documentation (e.g., air waybills, bills of lading, customs forms), ensuring accuracy and compliance with import/export regulations.

Operational Support:
• Liaise with carriers, customs brokers, and internal teams (e.g., sales, operations) to ensure timely dispatch and delivery of shipments.
• Coordinate problem resolution to handle delays, discrepancies, or unforeseen issues during transit.

Administrative & Reporting Duties:
• Maintain accurate client and shipment records using the company’s transportation management systems (TMS) and other relevant software.
• Generate regular reports on freight activities, client feedback, and service performance metrics to inform process improvements.

Compliance & Best Practices:
• Stay informed about local, national, and international shipping regulations and industry best practices.
• Ensure all processes adhere to safety, legal, and quality standards.

 

Other Skills / Abilities

Resident in Seoul or Gyeonggi-do

Experience:

 

• 1-3 years of experience in a customer service or operational role, preferably within the freight forwarding or logistics industry.
• Proven experience handling shipping documentation and understanding freight forwarding operations is highly desirable.

Technical Skills:

 

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and hands-on experience with transportation management systems (TMS).
• Familiarity with enterprise communication and CRM tools.

Soft Skills:

 

• Fluent in Korean and English
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organisational abilities and meticulous attention to detail.
• Ability to work under pressure and manage multiple priorities.
• A proactive problem solver with a customer-first attitude.

Competencies:

 

• Customer Focus: Demonstrated passion for delivering exceptional client service.
• Analytical Thinking: Ability to analyze data and client feedback to drive operational improvements.
• Teamwork: Collaborative mindset with the capacity to work effectively across departments.
• Adaptability: Flexibility to work in a fast-paced, evolving environment, managing shifting priorities.
• Integrity: Consistent adherence to ethical standards and regulatory compliance