Client Service Specialist
Cra1009crwl.755fc3a5 077f 4395 Ad9a 01ffdc6dea89
Apply to this job Shanghai Until 9/8/2026 First posted July 10, 2026 Last posted July 10, 2026
Job description
Responsibilities:
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned. Skills
Skills
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to multi-task
About this role
Summary
Respond to client inquiries, resolve issues, and ensure customer satisfaction.
Job title
Client Service Specialist
Experience level
null
Industry
service
Location requirements
based in shanghai, on-site role
Salary
Not specified
Management role
No
Skills & keywords
Required skills
client service skillsquality focusproblem solvingfreight forwarding knowledgedocumentation skillslisteningresolving conflictmulti-task
Preferred skills
None specified
Specializations
client serviceproblem solvingfreight forwardingdocumentationconflict resolution
Locations
Structured locations inferred from the posting.
Shanghai, China
On-site City