CLIENT SERVICE REPRESENTATIVE - HYBRID

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees. 

THE ROLE IN A NUTSHELL

Base Salary:  CAD $58,283.00 - 72,854.00

• Working with our Business Development Managers, Account Managers and our internal partners and be the voice of GS to our clients and plan advisors. 
• Speak regularly with plan administrators and plan advisors in answering questions and problem solving their issues.  
• Educate and empower clients and plan advisors on GS processes and tools such as plan administration online. 
• Play a key role in implementing new clients or plan amendments and facilitating unique enrolment and benefit administration requirements. 
• Required to attend client meetings including new group implementations, employee meetings, problem solving sessions, and general relationship building events.   
• Assist Business Development Managers and Account Managers with plan advisor meetings, including the sharing of GS’s capabilities and our value proposition, as well as participate in finalist presentations. 
• Our clients and Account Executives will rely on you to pull quality information out of Advantage by running various reports.

WHO WE'RE LOOKING FOR

• Minimum of 5 years of experience in benefits and / or related industries. 
• Post-secondary degree or diploma. 
• Understanding of benefit administration issues, claims processes, and group contracts / booklets. 
• A passion for our customers and their plan members, have excellent verbal and written communication skills and be comfortable presenting GSC in various settings.   
• Ability to problem solve and make decisions and do so with a strong attention to detail. 
• Ability to multi-task, work well under pressure and be self-reliant, while having a focus first and foremost on the success of the team.   
• Have a positive attitude, and enjoy learning from and teaching clients, internal partners, and teammates.   
• Be a member of a highly effective team.
• Committed, professional, and take ownership & accountability. 
• Strive to achieve excellence and have fun. 
• Valid driver’s license and vehicle required. 

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs.  We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.  By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. 

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.   We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially. 

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). 

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.