Client Service Representative

MSI Credit Solutions is growing and looking to add to our Client Services team. Come join one of Dallas’ Best Places to Work. We provide ongoing training and their is room for advancement opportunities. MSI Credit Solutions goal is to create a thriving, inclusive and diverse team where people love their work and working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better future. We highly value the uniqueness of every individual at our organization.

Qualifications:

• 2+ years experience previously in customer service, call center, or administrative support preferred.
• Excellent communication skills with the ability to provide clear, professional, and courteous assistance.
• Strong listening skills and the ability to understand and address customer needs.
• Proven ability to resolve customer concerns and provide effective solutions.
• Strong attention to detail when handling customer records, transactions, and requests.
• Ability to manage multiple tasks while maintaining accuracy and efficiency.
• Professional demeanor with the ability to remain patient and composed in challenging situations.
• Basic computer skills, including experience with email, data entry, and customer service systems.
• Ability to work independently and collaborate effectively with team members.
• Strong organizational skills and the ability to prioritize workload in a fast-paced environment.
• Commitment to delivering excellent customer experiences and maintaining high service standards.

Responsibilities-

• Onsite, The work schedule is Monday-Thursday 9:30 am - 6 pm, Friday 9:30 am - 5 pm
• Provide professional and courteous assistance to customers through phone or email interactions.
• Respond to customer inquiries, resolve issues, and provide accurate information about their account or our services.
• Listen actively to customer concerns and provide effective solutions in a timely manner.
• Document customer interactions, update records, and maintain accurate information in company systems.
• Follow company policies and procedures while ensuring customer satisfaction.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a positive, helpful, and professional attitude during all customer interactions.
• Identify opportunities to improve customer experiences and provide feedback to management.
• Meet performance goals related to quality, productivity, and customer satisfaction.
• Keep record of customer interactions, including inquiries, complaints, and feedback, as this information may be used for analysis and to improve client services
• Uploading documents to client files
• Evaluating Credit Reports, and advising clients on ways to improve credit scores
• Asking for referrals and reviews
• Meeting or exceeding weekly and monthly performance goals

What we offer:

• Pay: $19 Per Hour
• Weekly Pay & Monthly Bonuses
• Free credit repair (Provided after 90 days of employment)
• Medical insurance, Dental insurance and Free Life insurance
• Vacation and paid sick time is available
• Advancement Opportunities
• Maternity and Paternity leave

Our facilities:

• Covered parking
• Onsite we have a free fitness gym, deli, restaurant and a hotel
  

Call our recruiting department for immediate consideration or send a updated resume.