Client Service Executive

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Research & Client Executive

Location: London, Westgate

Working Pattern: Full time/Permanent/Hybrid

#LI-Hybrid #LI-EH1 #LI-KantarMedia

* This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future. 

Role Description        

We are looking for a curious, organised and client-focused Research & Client Executive to join our team working on Barb, the UK’s gold-standard TV and video audience measurement service, delivered by Kantar Media. 

Barb provides the industry with trusted audience data covering broadcast TV, subscription video on demand, broadcaster video on demand and video-sharing platforms, based on a nationally representative panel of 7,000 households. It is one of the most advanced audience measurement services in the world and sits at the heart of decision-making for broadcasters, advertisers and media owners. 

This role offers strong development opportunities and is well suited to people at the early stages of their career, or looking to build experience in TV, streaming, video and data-driven media. 

What You’ll Do 

As a Research & Client Executive, you’ll be the first point of contact for Barb data users, primarily broadcasters. You will: 

• Respond to client queries about audience data and programme log submissions 

• Investigate data queries, identify potential issues and work through solutions 

• Liaise with internal subject matter experts when needed 

• Clearly communicate data issues, changes and delays to clients 

• Track and manage multiple queries simultaneously, ensuring timely resolution 

• Help maintain high standards of data quality and client service 

• Build strong working relationships with broadcasters and industry stakeholders 

• Support the Client Service Manager with panel engagement activities 

What We’re Looking For 

This role is designed as a career entry point or next step, so we’re more interested in attitude and potential than years of experience. You’ll be a great fit if you have: 

• Strong communication skills and confidence working with clients 
• An interest in TV, streaming, video and digital media 
• A logical, curious mindset and comfort working with numbers or data 
• Excellent organisation and time management skills 
• A willingness to learn and take ownership of queries 
• The ability to remain calm and professional under time pressure 
• An understanding of audience measurement, research methods or media data would be beneficial, but is not essential

Working Pattern 

• Standard weekday working hours, with a hybrid pattern of two days per week at our London office location of Hanger Lane. 

• Participation in a weekend on-call rota (approximately two mornings per month), paid as overtime. 

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.  Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com