Client Service Associate

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Interview Process: 

• Meet your Guidepoint Recruiter! 
  • Initial Candidate Screen 
• Meet the Guidepoint Teams! 
  • Hiring Manager Interview 
• Hiring Team Interview 
• Mock Assessment
  • Complete a stimulated client request and gain more insight into the role 
• Mock Review Interview
• Interview Process Outcome 

Who We Are: 

• Team-oriented and collaborative 
• Hard-working professionals who strive for excellence 
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients 
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint 
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. 

What you will own: 

•  Work with Project Managers and other team members to develop strategies for satisfying each client project request 
• Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects 
• Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered 
• Screen experts for their suitability for specific client projects and create professional profiles for client consideration  
• Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors  

Experience you will bring:

• Bachelor’s degree or above 
• Previous internship, volunteering or extracurriculars

Skills you will bring:

• Desire to work in a sales/ lead generation role that is KPI and metrics-driven 
• Ability to work in a fast-paced entrepreneurial environment 
• Excellent time management and organizational skills 
• Outgoing personality with the ability to speak with people at all professional levels 
• Intellectual curiosity and desire to learn 
• Excellent written and verbal communication skills in Japanese and English 
• Demonstrated ability to work both individually and as part of a team 

What We Offer: 

Client Service Associates can earn up to ¥7,180,000 (for strong performance) over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance.

• Hybrid work environment, 2 days work from home 
• International exposure to the global Guidepoint client service teams 
• Monthly commissions paid in USD 
• Generous paid annual leave 
• Casual and entrepreneurial work environment 
• Social and team-building events 
• Central office location in Marunouchi, located near Otemachi and Tokyo stations

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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