Client Service Analyst

Client Services Analyst

At Pacifica Continental we are working together with a well-known international bank based in Miami, looking for a Client Services Analyst to join their dynamic team.

Primary Responsibilities:
● Assist in the onboarding of new clients, collecting documentation, supporting the Sales Team, interacting with BOT, RST, Compliance and Operations.
● Prepare new account documentation for bank and investment accounts ensuring accuracy and completeness, including KYC and account monitoring.
● Opens new accounts, CD’s, loans, cross-sells bank services, credit cards, check orders, etc.
● Coordinate KYC/AML processes and procedures for client portfolio exercising judgment regarding proper handling of customer requests in the absence of: Relationship Manager, Private Banking Officer and/or Country Manager.
● Adhere to Bank’s Anti Money Laundering Procedures stipulated and required by the BSA department.
● Ensure a high level of customer satisfaction while adhering to the bank´s policies, procedures, auditing, and regulatory requirements.
● Provide Client Services on several fronts, including and not limited to processing check deposits, research returned mail (statements, advices, etc.), process stop payments, dormant accounts, W-8, Internet Banking Enrollments, E-Statements, Reference Letter, items received through mail, etc.
● Interact with clients via telephone, email and/or personal to research and resolve account inquiries, return items, etc. and provide appropriate follow through.
● Handle customer inquiries, exercise initiative in researching, analyzing, and resolving problems.
● Solicit customers’ feedback and identify problem trends for improvement actions.

Qualifications:
Education and Experience: HS diploma or AA Degree in Business, Finance, Accounting, related field OR any combination of education, training, and experience that will provide the required knowledge skills, and abilities. Language Skills: Excellent Written/Verbal skills in English and Portuguese.
Computer Skills: To perform the job successfully, an individual should have knowledge of Database software, internet software, and excellent knowledge of Microsoft Office.