Client Relationship Manager

We’re looking for a Client Relationship Manager to own and strengthen key client relationships, ensuring delivery excellence, long‑term satisfaction, and account growth. Acting as a trusted partner, the CRM aligns client needs with Dynata’s solutions, resolves issues quickly, and ensures every project runs smoothly from commissioning to completion.

In this role, you’ll support strategic clients across the region, lead high‑visibility research projects, and act as an extension of the client’s core team. You’ll collaborate closely with Project Managers, Sales, Professional Services, and Panel teams to deliver flawless execution, drive continuous improvement, and champion best practices.

This role is ideal for someone who thrives in a client‑facing environment, has strong research and project management experience, and excels at problem‑solving, communication, and building trust.

KEY RESPONSIBILITIES

• Serve as the primary operational contact and escalation point for assigned accounts

• Build strong, long‑term client relationships and ensure exceptional client satisfaction

• Lead and oversee complex research projects, ensuring quality, accuracy, and timely delivery

• Provide consultative support on methodology, sampling, questionnaires, and data quality

• Identify growth opportunities and partner with Sales on account development

• Troubleshoot delivery challenges and drive practical, solutions‑focused outcomes

• Mentor junior team members and support knowledge‑sharing across teams

• Collaborate cross‑functionally to improve processes, elevate service levels, and contribute to new solution development

SKILLS & EXPERIENCE

• At least 3 years of recent experience in quantitative online market research experience, including competence in research and survey design, sampling, and consultation (MR agency side).

• 5+ years of experience in business environment.

• 5+ years project management experience.

• Fluency in English (written and verbal)

• Strong client‑facing communication and problem‑solving skills.

• Ability to manage multiple projects, deadlines, and stakeholders.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Experience with SPSS, Decipher, ConfirmIt, CMix, or MarketSight is a plus.

What Dynata Can Offer You

The base salary range for this position in Bulgaria is EUR 25,000-EUR 31,260/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Additional benefits may be provided as part of the compensation package.

About Us

Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

For administrative purposes your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data. 

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