Client Operations Representative

As part of the Operations Team, you will play a key role in supporting merchant acquisition and business growth by identifying and qualifying new merchant opportunities, engaging prospective and existing merchants, and driving successful onboarding, activation, and long-term customer growth.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.Key Responsibilities:

• Identify and generate new merchant opportunities through market research, referrals, digital channels, and other lead generation activities.

• Qualify and manage inbound and outbound business opportunities generated through multiple acquisition channels.
• Engage prospective merchants to understand their business needs and guide them through the onboarding journey.
• Support merchant acquisition activities by collaborating closely with the Sales team throughout the customer lifecycle.
• Promote Viva.com's products and services, identifying opportunities to increase product adoption, customer value, and business growth.
• Act as a key point of contact between merchants and internal departments to ensure a seamless onboarding and customer experience.
• Maintain accurate and up-to-date client information in the company's CRM and internal systems.
• Monitor and analyze merchant account performance, proactively identifying opportunities for growth and retention.
• Collaborate with cross-functional teams to ensure excellent service delivery and continuous process improvement.

Requirements

• Experience in monitoring and analyzing account performance to drive growth;
• Hold a strong interest in technology, with the desire to become a payments subject matter expert;
• Be able to identify customer technical and commercial requirements to craft solutions;
• Hold strong presentation skills, particularly over the phone or with video meetings;
• Possesses collaboration skills, able to work with a wide range of people to get stuff done;
• Fluent in English and Portuguese.