Client Operations Manager

About Unlimit

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.

Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.

Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.

Key Responsibilities & Tasks:

• Act as a key operational point of contact for clients, maintaining a strong understanding of their business activities and providing professional support across day-to-day payment, card, and account operations, including wire transfers through different global payment systems, FX-related inquiries, card support, account access matters, and operational support within the web platform and mobile application.
  
  
• Assist clients with operational and banking documentation requests, including reference letters and other documents required for clients’ business needs, while ensuring high-quality communication and timely resolution of requests.
  
  
• Coordinate with internal departments and technical teams to investigate operational issues, resolve complex client cases, and ensure smooth processing of client requests in accordance with internal procedures and security requirements.
  
  
• Identify recurring operational issues and contribute to process improvements, automation initiatives, and enhancement of the overall client experience and operational efficiency.

Qualifications You Bring:

• University degree or equivalent in Economics, Business Administration, or relevant field of study.
• Experience in customer support, ideally, but not limited to the banking or corporate services industry.
• Native or professional fluency in English.
• Developed communication skills.
• Customer service-oriented, professional and resourceful.
• Flexible and adaptable mindset in a fast-paced, evolving environment.