Client Account Representative

About Us

At Captura Hall, we believe that every event tells a story. Located in the heart of Saint Louis, MO, we are a premier venue and event management company specializing in creating unforgettable experiences for corporate, social, and community gatherings. With a dedicated team and a passion for excellence, we provide comprehensive event planning services that bring visions to life.

Job Description

Captura Hall is seeking a professional and motivated Client Account Representative to join our team in Saint Louis, MO. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met and exceeded. You will work closely with internal departments to deliver exceptional service and support, while identifying opportunities to strengthen relationships and contribute to business growth.

Responsibilities

• Manage and maintain client accounts with professionalism and attention to detail

• Serve as the main liaison between clients and internal teams

• Address client inquiries and resolve issues in a timely and efficient manner

• Track client satisfaction and implement improvements where necessary

• Assist in developing account strategies that align with client goals

• Monitor project timelines and ensure deliverables are met

• Generate reports and updates on account performance

• Collaborate with sales and marketing teams to identify upselling opportunities

Qualifications

• Bachelor’s degree in Business, Communications, or a related field preferred

• 1-3 years of experience in account management or client services

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and manage time effectively

• Proficient in Microsoft Office Suite and CRM software

• Positive attitude and a proactive approach to client satisfaction

Benefits

• Competitive salary ($58,000 - $64,000 annually)

• Opportunities for professional growth and career advancement

• Health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and development programs

• Supportive team environment and inclusive workplace culture