Cisco Voice Engineer -NATIONWIDE-

Globalxperts

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Raleigh, NC, us on site Until 8/22/2026 First posted March 23, 2025 Last posted March 23, 2025
Job description

GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases. 

We are looking for a Senior Solution/Voice Engineer (Infrastructure) in Dallas, TX.  This is a full time direct hire position with a full benefit package.

Roles and Responsibilities: 
• Deployment, Integration & Testing of Cisco UC-Voice Infrastructure 
• Delivery/Service Assurance systems, VOIP and UC peripherals 
• Work closely with Project managers throughout the implementation process 
• Work closely with internal and external stakeholders including vendors 
• Participate in key projects of client to provide recommendations and guidance for system migrations, service launches and technology initiative Expertly conceptualize, design and configure CUCM, Unity Connection, IM&P and other UC application’s building blocks: Partitions, CSS's, Device Pools, Users, Extension Mobility, MOH, DN/DID,BAT Files, their modification and import, media resource/conferencing, gateway configuration MGCP , H.323 and SIP, Dial-peers, COR, PRI/T1, SRST, ICT/UC Clusters, Route List, Route Groups, Hunt Groups/List, Translation Patterns, TEHO, CTI RP etc.,etc.. 
• Expert-Level debugging and troubleshooting on Cisco UC infrastructure.

Minimum 5+ years of related IP telephony implementation experience including many of the following: 

• Cisco Unified Communications Manager/Call Manager 
• Cisco Unity/Unity Connection 
• Cisco Contact Center (UCCX) 
• Cisco Unified Meeting Place and Webex 
• Cisco Unified Presence 
• Cisco Unified Mobility 
• Cisco Unified Communications Manager Express 
• VM/UC on UCS 
• Gateway: H323 / SIP / MGCP and PRI/T1 
• Video/Telepresence implementation /DMS 
• Solid Routing and Switching Skills

Certification: 
• Active CCIE Voice (Lab) certification preferred. May be substituted with equivalent experience and/or CCNP Voice

All your information will be kept confidential according to EEO guidelines.
About this role

Summary

Implement, troubleshoot, and support Cisco UC-Voice infrastructure and related systems.

Job title

Cisco Voice Engineer

Experience level

5+ years

Industry

information technology

Location requirements

Remote work possible, candidate based in Raleigh, NC

Salary

Not specified

Management role

No

Skills & keywords

Required skills

cisco unified communications managercisco unity connectioncisco contact centerccie voicerouting and switching

Preferred skills

ccnp voiceuc on UCSvideo/telepresencewebex

Specializations

cisco voiceuc infrastructurevoipccierouting and switching
Locations

Structured locations inferred from the posting.

North Carolina, USA

Remote State

Raleigh, NC, USA

On-site City