Child Welfare Supervisor (LA Child Safety Response Center)

Louisiana

Baton Rouge, LA, LA, US Until 9/24/2026 6+ years exp First posted July 24, 2026 Last posted July 26, 2026

Job description

<div style="text-align: center"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/1546/jobpostings/image/20260722072130_DCFS Primary Logo Full Color (2).png" style="width: 300px" class="fr-fic fr-dii" alt=""></div> Department MISSIONTo protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong. Department VISIONA future where every child thrives in a loving environment, supported by empowered families and resilient communities.  Department VALUESTreating all people with dignity, compassion and respect, while providing services with integrity. At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.   Join Our Team at DCFS: Child Welfare Supervisor The Child Welfare Intake Supervisor provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), the Department’s 911-style call center responsible for receiving, assessing, and routing reports of child abuse, neglect, and other child welfare concerns. This position ensures that all incoming reports are managed promptly, accurately, and in full compliance with Louisiana state law, DCFS policy, and professional standards. This position provides direct supervision, coaching, and support to Customer Service Representatives (CSRs) and ensuring that each call is assessed for urgency, documented correctly, and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality, staff performance, and consistent decision-making in a fast-paced, high-volume, and emotionally demanding environment. If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!Six years of experience in child welfare; OR Six years of full-time work experience in any field plus three years of experience in child welfare; OR A bachelor’s degree plus three years of experience in child welfare; OR An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus two years of experience in child welfare. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NECESSARY SPECIAL REQUIREMENT: Possession of a high school diploma or equivalent. A current driver's license and access to a personal vehicle. NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).<div>The official job specifications for this role, as defined by the State Civil Service, can be found <a href="https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166770" target="_blank">here</a>.</div><div style="color: inherit; font-style: normal; text-indent: 0">Job Duties:</div><ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li>Responsible for supervision of staff assigned to the unit.</li><li>Guides employees in the review, assessment, and decisions of intake reports.</li><li>Assure reports received are reported/communicated to the assigned parish in a timely manner.</li><li>Serve in the capacity of intake worker as needed.</li></ul><div style="color: inherit; font-style: normal; text-indent: 0"> Position-Specific Details:</div>Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.Work Schedule:  Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday.  Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for.  Some positions require working shifts.  Location: Baton Rouge, La- State Office Building Compensation: The referenced position has a Special Entrance Rate (SER) of $26.91/hr.<div style="color: inherit; font-style: normal; text-indent: 0"> In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether or not said individual's name appears on a SCR subsequent to December 31, 2009, and whose duties include: investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys.    In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry. </div>NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).Must possess a valid driver's license & access to a personal vehicle. <div style="color: inherit; font-style: normal; text-indent: 0"> How To Apply:</div><div style="color: inherit; font-style: normal; text-indent: 0">No Civil Service Test score is required in order to be considered for this vacancy.</div> To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.  Further status message information is located under the information section of the Current Job Opportunities page. * Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education).  Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Contact Information:For further information about this vacancy, contact:Tr'yan Kador<a style="font-style: normal; text-indent: 0; color: inherit !important; text-decoration: underline !important">[email protected]</a> <div style="color: inherit; font-style: normal; text-indent: 0; text-align: center">DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.</div>

About this role

Summary

Supervise child welfare call center staff, ensure prompt, accurate assessments, and compliance.

Job title

Child Welfare Supervisor (LA Child Safety Response Center)

Experience level

6+ years or advanced degree with 2+ years in child welfare

Minimum experience

6+ years exp

Industry

government

Location requirements

Baton Rouge, LA, USA; no remote work allowed

Salary

$56k+

Management role

Yes

Skills & keywords

Required skills

supervisionassessmentcommunicationdriver's license

Preferred skills

None specified

Specializations

child welfaresupervisionassessmentchild abuse

Locations

Structured locations inferred from the posting.

Baton Rouge, LA, USA

On-site City