Channels Process Management Manager

Company: 2501 UOB (Thai) Public Company Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Review, update, and maintain branch operating procedures to ensure clarity, accuracy, and compliance with bank policies.
• Support branches by providing process guidance and clarification on daily operational matters.
• Identify gaps, risks, or inefficiencies in branch processes and recommend practical improvements.
• Work closely with internal stakeholders (e.g. Operations, Product, Risk, Compliance, IT) to align branch processes with policy and system changes.
• Support branch readiness when there are changes to procedures, systems, or regulatory requirements.
• Help ensure strong internal controls and operational risk awareness in branch processes.
• Support communication of process updates and ensure branches understand and apply changes correctly.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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