Channel Partner Engagement Manager

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition. ​

What will you do

You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.

You will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.

How will you do it

Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:

• Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations
• Regularly audits to ascertain success of program deployment as well as identify opportunities for program expansion
• Collate record and report progress internally and externally
• Work as a team member and communicate at all levels
• Produce accurate and timely reports.
• Review monthly targets for inspection performance
• Review monthly targets to achieve response times
• Interact with customer reporting interfaces
• Improve customer service delivery
• Interface with customer service desks
• Attend customer performance meetings
• Support Channel Account managers and sales management
• Identify and Investigate solutions to achieve solutions to retail business challenges
• Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.

What we look for

Required:

• Appropriate experience in a Channel / Indirect business environment
• Demonstrate a successful track record of achievement in customer service excellence
• Demonstrate the ability to network with relevant groups
• Excellent communicator
• Ability to prioritise tasks and achieve goals
• Either retail experience OR product knowledge (EAS, Loss Prevention) 
• PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces)
• Educated to A Level standard (or equivalent)

Preferred:  

• University Degree in relevant subject desirable

Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.

If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page.

We offer:

• The initial basic salary for this position is in the range of €36.300 – €50.000 per year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti. 
• Flexible working hours
• Agile working
• Meal vouchers of €8
• Company welfare package

Who we are:

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.