Catering Operations Manager
25965.5168
Apply to this job Bronx Zoo Until 8/22/2026 First posted May 27, 2026 Last posted May 27, 2026
Job description
Position: Catering Operations Manager
Reports to: Sr. Catering Operations Manager
Position Managed: Catering Operations Assistant Managers, Part-Time Employees, Seasonal Associates
Location: Bronx Zoo/ On-Site
Department: Events & Catering
Scope: Bronx Zoo
Position Type: Full Time
About Wildlife Conservation Society (WCS):
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission
Position Summary:
This position is responsible for the execution of all catered functions, directly overseeing the delegation of responsibilities at the Bronx Zoo.
Principal Responsibilities (will be the complete oversight of all events, including the coordination, supervision, and execution of all banquet/catering functions):
Reports to: Sr. Catering Operations Manager
Position Managed: Catering Operations Assistant Managers, Part-Time Employees, Seasonal Associates
Location: Bronx Zoo/ On-Site
Department: Events & Catering
Scope: Bronx Zoo
Position Type: Full Time
About Wildlife Conservation Society (WCS):
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission
Position Summary:
This position is responsible for the execution of all catered functions, directly overseeing the delegation of responsibilities at the Bronx Zoo.
Principal Responsibilities (will be the complete oversight of all events, including the coordination, supervision, and execution of all banquet/catering functions):
- Coordinate and supervise the execution of all banquet/catering functions including staffing, rental equipment and supplies, and day of execution.
- Work closely with Sales Staff to ensure delivery of a seamless event.
- Direct and assist banquet/ catering staff during the event.
- Work directly with client to ensure all specified details are adhered to during the event.
- Support the department with the handling of customer complaints and rectifying problem situations.
- Supervise cleanup and breakdown of function and account for all equipment and supplies.
- Responsible for the hiring, training and supervising of banquet staff.
- Minimize legal liability and conform to the regulations of the alcohol beverage authority.
- Have the ability to perform all positions in banquet operations in order to supervise, direct and train all banquet personnel.
- Demonstrate the highest level of sanitation standards by adhering to all NYC Department of Health practices.
- Control labor by managing towards projected budget figures and closely monitoring schedules.
- Identify opportunities for improvement within operation and develop creative solutions.
- Prepare daily, weekly and monthly reports as required.
- Oversee the booking and execution of all WCS internal events based in the Bronx Zoo.
- Perform other related duties, tasks and responsibilities as required from time to time.
About this role
Summary
Oversee and coordinate all catering events at Bronx Zoo, manage staff and ensure quality service
Job title
Catering Operations Manager
Experience level
management
Industry
wildlife conservation
Location requirements
On-site at Bronx Zoo, no remote work allowed
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
supervisioncustomer servicehealth and safety regulationsstaff training
Preferred skills
None specified
Specializations
cateringevent coordinationsupervisioncustomer service
Locations
Structured locations inferred from the posting.
Unknown location
On-site