Caregiver Onboarding Specialist

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

Why Join the A-Team? 

Come for a career, stay for the fun!  

• Private paid health insurance: ARS Humano Royal 

• Performance incentive 

• Employee referral bonus 

• Door-to-door night transportation 

• Get recognized through our ‘Value Awards’ 

• Grow your career - yes, we love to promote internally  

• Do meaningful work and collaborate with the best  

A Glimpse into Your New Role 

This role involves handling more complex caregiver inquiries, providing higher-level technical support, and assisting with caregiver scheduling to ensure appropriate shift and location assignments.

The ideal candidate will have excellent problem-solving skills, a strong background in customer support, and experience in workforce coordination.

Your day could see you:

• Ensuring that caregiver candidates possess the required credentials based on the specific client they are applying to work for.

• Collecting and maintaining accurate and up-to-date documentation for each candidate.

• Guiding candidates through the final stages of the application process, ensuring a smooth transition from mobile application to the client.

• Communicating effectively in English

What You’ll Bring 

• Minimum of two (2) years of experience in a call center environment, with a focus on customer support or scheduling.

• Strong verbal and written communication skills in English.

• Advanced problem-solving skills and the ability to handle more complex inquiries.

• Basic-to-intermediate troubleshooting skills for mobile applications and platforms.

• Exposure to the healthcare industry, particularly home-based healthcare, is preferred.

• Familiarity with customer service software, CRM tools, and scheduling systems is an advantage.

• Ability to work independently while maintaining professionalism and efficiency.

With a diverse global team working together, we proudly embrace and live by these shared values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 

• Impact: Do, get it done, create impact. 

• Passion: Be positive, bring passion and energy. 

• Transparency: A transparent team can help each other. 

What are you waiting for? 

Join the A-Team and experience the A-Life! 

Join the A-Team and experience the A-Life!