Career Center Ambassador

Essential Duties and Responsibilities:

• Office Duties

• Provide superb front desk reception, involving actively greeting office visitors and assisting them with appointment check-in, answering questions, and referring to staff members or other offices as necessary
• Answer main office phone professionally, fielding inquiries from students, alumni, and employers seeking to hire Berklee students, as well as staff and faculty across campus
• Assist students and alumni in using the Berklee Career Manager to make career advising appointments and search for jobs/gigs/internships and alumni mentors
• Assist employers in using the Berklee Career Manager to list jobs/gigs/internships
• Open and close the office, including organizing and tidying to keep the space presentable

• Event Assistance

• Assist in planning, marketing, and hosting career-related events as needed
• Be aware of and able to promote career events, internships, and job opportunities on and off campus

• Projects

• Complete miscellaneous projects as needed, such as researching, typing and editing documents, photocopying and filing, and other duties as assigned
• Other duties as assigned by supervisor

Required Skills and Knowledge:

• Strong communication skills: ability to clearly and concisely explain policies and procedures in person, by phone, and by email
• Customer service skills: ability to maintain a friendly, helpful, positive and professional attitude and behavior; anticipate and meet customers’ needs
• Professionalism, including: respectful and polite, on time and reliable, and ability to communicate appropriately with supervisor, other staff, and outside constituents
• Ability to quickly learn detailed procedures, databases, and software
• Ability to follow directions and strong attention to detail in project execution
• Excellent time management skills and ability to multitask in a fast-paced setting with frequent interruptions
• Comfortable working with diverse coworkers and constituents

Preferred Skills and Knowledge:

• Previous office and/or customer service experience strongly preferred
• Previous active participation in Career Center programs and resources preferred
• Knowledge of the Career Center’s resources and programs like the Berklee Career Manager
• Knowledge of the Berklee community and campus departments and resources
• Familiarity with Google Mail, Google Drive, Google Calendar, Microsoft Office (Word/Excel), iWork (Pages/Numbers), Powerpoint/Keynote
• Experience with marketing via social media (ex. Facebook, Instagram)
• A willingness to be proactive and take initiative in order to seek out new projects or suggest new ideas or different approaches

Career Center Ambassador Professional Tracks:

The project tracks within the Career Center Ambassador role provide a unique opportunity to develop and grow as a leader and contributor within the Career Center and Berklee community. Your track will be determined through a combined process of your expressed interest, demonstrated competencies, and department needs.

• General Administration

• Project lead on Berklee Career Manager job board, and frontline services
• Assist staff in analyzing, interpreting, and organizing data collected from events using Excel/Google Sheets to report and develop better strategies for future events
• Create and edit events, update career outcomes of College and Conservatory Alumni, manage and update walk-in data, and Assist Alumni Affairs in creating and updating manually created alumni accounts on Berklee Career Manager
• Research, collect, analyze, and edit information for writing projects as assigned. This may include writing for Career Center-related resources, or for internal purposes

• Social Media/Marketing Track

• Research, curate, and analyze data for social media content calendar (ex. Facebook, Instagram); including industry news, career events, students/alumni spotlights, and on and off-campus opportunity reminders
• Manage weekly posts and maintain a uniform and fresh social media presence, with a willingness to be proactive and take initiative in order to seek out or suggest new ideas or different approaches
• Monitor Career Center's Slack channels for content
• Utilize graphic design platforms such as Canva to create content
• Attend monthly meetings to establish content ideas for the month ahead, touch base on upcoming important events, etc.
• Stay updated with social media trends, hashtags, and fashions in general

• Career Peer Advising Track:

• The Career Peer program will support and develop Career Peers Advisors (peer-to-peer) with a focus on a relationship-based, student-centered, and co-exploration approach to coaching and advising. Career Peer responsibilities include:

• Holding pop-up/walk-in hours for drop-in coaching/advising
• Tabling at Career Center signature events
• Appointment preparation outreach and coaching
• Participation in career-based presentations and workshops
• Supporting professional staff in their advising and career community work
• Attending regularly scheduled trainings centered around the principles of effective career coaching and career-based content areas

• Talent Relations Track:

• The Talent Relations Track supports the Industry Relations team by identifying, researching, and recommending talented Berklee students and alumni for industry opportunities. Students will help build Berklee's internal talent roster while learning how to evaluate talent and connect individuals with opportunities across the music industry.
   
• Responsibilities
• Discover and research talented Berklee students and alumni across a variety of disciplines.
• Help build and maintain Berklee's internal roster of standout talent.
• Source and recommend talent for performances, gigs and other industry opportunities.
• Create talent profiles, one-sheets, and pitch decks for internal and industry use.
• Research talent using platforms including Spotify, Apple Music, YouTube, SoundCloud, TikTok, Instagram, and other relevant digital platforms.
• Learn how to evaluate talent based on creativity, professionalism, experience, brand, audience, and career readiness.
   
• Additional Application Requirement
  Talent Pitch Deck (3–5 Berklee Students or Alumni)
  (Information for each individual must not exceed one page/slide.)
  Imagine the Industry Relations team has been asked to recommend Berklee talent for professional opportunities. Create a pitch deck featuring 3–5 Berklee students or alumni you believe are ready for industry consideration.
  
  Your selections may include artists, songwriters, producers, instrumentalists, vocalists, composers, DJs, dancers, engineers, or other Berklee creatives.
  
  For each person, address the following:
• What makes this individual stand out?
• What evidence demonstrates momentum or career readiness?
• What type of opportunity would be a strong fit for them? (Examples: live performance, sessions, sync, management, publishing, showcase, brand partnership, internship, etc.)
• Why are you recommending this individual?
• What would you suggest as their next career step?
  
  Your presentation should be visually engaging, organized, and professional enough to share with an industry partner.

To apply, please upload the following in Workday:

• Resume
• Pitch Deck* (if interested in Talent Relations track)
• Cover letter (please include what track you are interested in)
• Availability between 9 a.m. to 5:00 p.m., Mon-Fri as well as evening hour availability and interest, and desired number of hours/week

For more information about the Career Center, visit our website: berklee.edu/career-center

Hiring Manager: Tyren Freeman

Hourly Rate: Student Worker 2, $16.97/hour