Cards Business Clerk, Dispute

Group Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.

People responsibility: N
Report to : Cards Business Services Manager

Job Content

• Credit card process, including Credit card dispute and chargeback, VISA/MasterCard dispute process system and acquirer handling.

Skills Requirements

• Bachelor degree or above, major in Business relevant field.
• With years’ experience in credit card related experience related. (Credit card on boarding, credit card customer information maintenance, Utility/Auto pay set up, Credit card payment transactions better.
• Familiar with MS-Office, especially for Excel.
• Solid analytical and risk awareness sense and skills will be better.
• Able to work independently, under pressure.
• Able to demonstrate enthusiasm and rapid learning capability.
• Good communication and provide excellent customer services to customers/colleagues with professional and delivered and   performed efficiently and professionally in the bank.
• Need be able to take job rotation within department.
• Highly motivated with a positive and pro-active attitude, to get jobs done efficiently and effectively.

License/Qualification Requirement

• Internal Control License (內控執照) is required.