Card Portfolio Product Analyst (Outsourcing)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Responsibilities

• Assist in the development, implementation, and ongoing management of UOB Vietnam's credit and debit card products, with a particular emphasis on outsourced components (e.g., card production, loyalty programs, customer service support).
• Monitor and analyze card portfolio performance metrics, including acquisition, activation, usage, retention, and profitability, identifying trends and opportunities for improvement.
• Conduct regular reviews of outsourced vendor performance, ensuring service level agreements (SLAs) are met, identifying areas for improvement, and recommending actions.
• Prepare detailed reports and presentations on portfolio performance, market trends, and competitive landscape to inform strategic decision-making.
• Collaborate with internal teams (e.g., Marketing, Operations, Risk, IT) to launch new card products, enhance existing features, and optimize customer journeys.
• Participate in market research and competitive analysis to identify customer needs, emerging technologies, and best practices in the card payments industry.
• Support the implementation of new product features, promotions, and campaigns, ensuring seamless integration with outsourced services.
• Assist in managing product lifecycle activities, including product enhancements, renewals, and discontinuations.
• Ensure compliance with all relevant regulatory requirements and internal policies related to card products and outsourced services.
• Act as a point of contact for inquiries related to outsourced card product operations.

Job Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Marketing, or a related field.
• Minimum of 2-3 years of experience in product management, portfolio analysis, or business analysis within the banking or financial services industry, preferably with exposure to card products.
• Proven experience working with outsourced vendors or managing third-party relationships is highly desirable.
• Strong analytical skills with the ability to interpret complex data, identify trends, and draw actionable insights.
• Proficiency in data analysis tools (e.g., Excel, SQL, BI tools) and presentation software (e.g., PowerPoint).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and external partners.
• Detail-oriented with strong organizational and project management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluency in English (both written and spoken) is required; proficiency in Vietnamese is a significant advantage.
• Knowledge of the Vietnamese banking and card payments market is a plus.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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