Card Operations Specialist

Gate.io

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APAC-C1 remote Until 8/21/2026 First posted March 22, 2025 Last posted March 22, 2025
Job description
Our Vision 
As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation. 
We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world.

What you will be doing:

  • Assist in daily operations of Gate Card products.
  • Handle business partner's requests and follow up with internal requests to business partners. This involves working closely with internal business, finance, compliance, and customer service teams for operational issues of existing partners.
  • Monitor customer-related requests on a day-to-day basis and provide ad-hoc summaries and handling procedures.
  • Monitor and raise customer-related incidents and organize communication with users.
  • Draft and update customer-facing materials on the website, including banners, user guides, and product descriptions.
  • Monitor marketing and campaign-related operational issues, including data tracking and customer communication.
  • Identify and suggest improvements to current operational processes.

Who are we looking for:

  • 3+ years of Payment or Card operations, customer service, or related experience.
  • Payments and Fintech experience preferred.
  • Fluent in English and Mandarin, ability to use both languages in professional settings.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Detailed-oriented with a high level of accuracy.
  • Interest in cryptocurrency.
We are 
A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world. 
Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. 

Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.
About this role

Summary

Assist in daily operations of Gate Card products and handle partner requests.

Job title

Card Operations Specialist

Experience level

3+ years

Industry

finance

Location requirements

Located in APAC-C1, remote work not specified.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

payment operationscustomer serviceenglishmandarinanalyticalcommunicationdetail-oriented

Preferred skills

fintechcryptocurrency

Specializations

paymentscustomer servicefintechcryptocurrencyanalytical
Locations

Structured locations inferred from the posting.

Jerónimo Salguero 2835 Piso 5º A, C1425DEM Cdad. Autónoma de Buenos Aires, Argentina

On-site City