Capital Equipment Technical Services Manager, Growth Markets

Additional Locations: Thailand-Bangkok

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

A strategic regional leader responsible for developing and executing the Technical Services strategy across Southeast Asia (SEA) and Emerging Markets. The role leads a geographically dispersed field service organization and regional service partners to deliver exceptional customer experience, operational excellence and profitable service growth. As a key member of the Growth Markets Leadership Team, the person partners closely with Commercial, Marketing and cross-functional leaders to build organizational capability, standardize service operations and transform the service organization to support long-term business growth.

Key responsibilities

• Develop and execute the regional service strategy.
• Align service priorities with the SEA commercial strategy.
• Represent Customer & Technical Services within the Growth Markets Leadership Team.
• Lead and develop regional FSEs.
• Build leadership capability and succession.
• Foster a high-performance culture.
• Standardize service processes across SEA.
• Improve productivity and resource utilization.
• Establish governance across all countries.
• Partner with Sales to grow service revenue.
• Improve service contract attachment.
• Support capital equipment growth through differentiated service.
• Identify new service business opportunities.
• Improve CES and customer loyalty.
• Strengthening executive customer relationships.
• Resolve strategic customer escalations.
• Lead organizational redesign.
• Drive digital service adoption.
• Implement best practices across the region.
• Build a scalable service operating model.
• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy. 
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Requirements:

• 3 to 5+ years of progressive leadership experience in Medical Devices, Healthcare Technology, Life Sciences or a related industry.
• Demonstrated success leading regional service, customer support or operations teams across multiple countries.
• Proven track record of driving organizational transformation and operational excellence.
• Experience partnering with commercial organizations to support business growth and increase service revenue.
• Strong experience leading geographically dispersed teams and third-party service providers.
• Experience influencing senior stakeholders across multiple business functions.

Key Responsibilities

Key Responsibilities

Requisition ID: 631047

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.