CAM PSR I

Summary:

The CAM Partner Support Representative (PSR) is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The CAM PSR is also responsible for tactical communication with customers along with resolution of issues.

 

Essential Job Duties:

• Solid understanding of ScanSource Order Management basics
• Basic understanding of different technology groups
• Good knowledge of SAP and Salesforce.com tools
• Deliver a “wow” experience to ScanSource customers
• Entry of orders into SAP
• Ensure special pricing is set up properly for orders with price exceptions
• Communicate with customers and merchandising to resolve issues with orders.
• Communicate tracking and ETAs to customers
• Prioritize and escalate orders as necessary to meet customer expectations
• Provide visibility to customers to deliver an improved customer experience.
• Proactively identify potential obstacles with orders to ensure smooth flow.
• Complete Price/Cost adjustments as necessary.
• Works hours for this role will be 11:00 am - 8:00 pm EST.

 

Reporting Relationships

• Direct supervision from Director, Order Management or Team Leader

 

Credentials:
Required:

• 4 year college degree or equivalent work experience
• Prior customer service experience
• Strong organizational skills
• Track record of achievement and results orientation
• Strong verbal and written communication skills
• Excellent negotiation skills

 

Preferred:

• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

 

Physical Requirements:

• Ability to sit a computer terminal for long periods of time
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.  Work hours for this role is 11:00 am - 8:00 pm EST
• Ability to lift 25 pounds
• Ability to travel 20%
• Ability to operate office equipment

 

Compensation:

Compensation: $45,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.  This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.  Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).   In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.  ScanSource also celebrates 8 paid company holidays.

 

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F