Call Centre - Debt Collector

Description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

This role is responsible for engaging with debtors via outbound calls to recover outstanding accounts while meeting agreed collection and productivity targets. The position operates within a structured call centre environment and requires professionalism, resilience, and strong communication skills. The role is based in Bellville and follows weekday working hours with occasional Saturday shifts. This contract position will have a set duration between 6 and 12 months at a time, with options to renew when a client project is renewed.

Key Responsibilities

• Achieve allocated monthly and daily collection targets in line with performance expectations
• Conduct outbound calls to debtors using professional, ethical, and compliant communication practices
• Negotiate payment arrangements and secure Promise to Pay commitments
• Monitor, track, and follow up on Promise to Pay commitments on a daily basis
• Maintain accurate and up-to-date debtor records and account notes
• Apply relevant laws, rules, and regulations throughout the collections proces
• Handle all debtor interactions with empathy, tact, and professionalism
• Meet daily, weekly, and monthly productivity targets including call volumes and productive hours
• Track and manage performance metrics such as Right Party Contacts, Promise to Pay conversion, and collection values
• Adhere to quality assurance standards, compliance requirements, and internal procedures at all times

Requirements

• Matric certificate or equivalent qualification
• Demonstrated experience of at least two years in outbound debt collections, outbound sales, or outbound customer service
• Clear criminal record
• Strong verbal communication and negotiation skills
• Basic to intermediate computer literacy
• Ability to work with call centre systems and databases
• Familiarity with debt collection or CRM systems is advantageous
• Proven ability to work toward targets and performance metrics
• Reliable attendance and time management skills

Benefits

• Collaborative, people-centred performance culture
• Opportunities to grow in a fast-paced environment
• Structured working hours with clear performance expectations
• Exposure to a professional call centre environment within the Employer Group

Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

1. Application Submission: Complete the online form and answer brief application questions.
2. Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
3. Screening call: Long-listed candidates will be invited to an initial screening call.
4. Live Interviews: Shortlisted candidates join an interview with the Hiring Manager.
5. Final Shortlist and Verification: Reference and background checks are completed.
6. Offer and Contracting: Successful candidates receive formal offers and contract documentation.
7. Pre-boarding and Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.