Call Centre Agent
Jobs for Humanity
Apply to this job Richmond, VA, us remote Until 9/20/2026 1+ years exp First posted July 22, 2026 Last posted July 22, 2026
Job description
Job Description
About You:
We’re looking for a Customer Service professional with:
- At least 1 year of experience in Customer Service
- At least 1 year of experience in a Contact Centre (preferred)
- Excellent communication & problem-solving skills
- Ability to stay calm & think fast in urgent situations
- Strong teamwork, adaptability, and attention to detail
- Commitment to growing your career with AA Ireland
- A strong work ethic & results-driven mindset
Your Role as a Customer Service Agent:
- Assist Members & customers with roadside breakdown assistance
- Deliver excellent customer service, meeting KPIs and performance targets
- Create a positive first impression by being professional, friendly & helpful
- Handle objections & resolve issues, escalating complex cases when needed
- Contribute to process improvements and team success
All your information will be kept confidential according to EEO guidelines.
About this role
Summary
Assist customers with roadside assistance, deliver service, handle issues, meet KPIs.
Job title
Call Centre Agent
Experience level
1+ years
Minimum experience
1+ years exp
Industry
insurance
Location requirements
Richmond, VA; remote not allowed.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
communicationproblem-solving
Preferred skills
None specified
Specializations
customer servicecontact centre
Locations
Structured locations inferred from the posting.
Richmond, VA, USA
On-site City