Call Center Supervisor - Nashville, TN

Maximus is seeking individuals who can excel in a fast paced environment and effectively manage multiple tasks at once. Candidates should demonstrate strong listening and computer skills, exceptional attention to detail, and the ability to perform well under pressure. As a Call Center Supervisor, you will guide and support call center representatives to meet quality, productivity, and service-level expectations. You’ll conduct regular coaching sessions, address performance concerns, evaluate staff, and collaborate with HR and Talent Acquisition on hiring, promotions, and corrective actions. This role involves managing schedules, overseeing daily workflows, analyzing quality and call trends, and ensuring compliance with company policies, including wage & hour requirements. The Supervisor also handles escalated situations, recommends process improvements, participates in departmental initiatives, and provides steady leadership to maintain a productive and customer-focused call center environment. This position is onsite at our Nashville location. The center operates 24/7; therefore, candidates must be able to work a shift during any time within a 24-hour period, including weekends and holidays. Must be a US Citizen. *This position is contingent upon contract award and will require you to pass a Federal background check*