Call Center

Austin, TX, us on site Until 8/22/2026 H-1B sponsor history First posted February 23, 2026 Last posted February 23, 2026
Job description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

H&PS "The HIPP/IPPA Customer Service Representative (CSR) will take inbound calls from clients and potential clients on a daily basis. 


In addition other function duties will be required including check processing and insurance examination. The CSR will also perform other duties as assigned.

 Take inbound calls from clients Function based processes Accurately enter case notes into PIER database Maintain quality score of 97 or better Special research Observe professional standards of conduct, including attendance, professional behavior, and dress code."


THANKS ,

ASMA KHAN SURI.


Must be able to pass a background and drug screen

About this role

Summary

Handle inbound calls, enter case notes, maintain quality, perform research, and follow professional standards.

Job title

Call Center

Experience level

not specified

Industry

healthcare

Location requirements

Austin, TX, US; remote work not specified

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

No

Skills & keywords

Required skills

communicationaccuracyprofessional conduct

Preferred skills

None specified

Specializations

inbound callsdata entryinsurance examination
Locations

Structured locations inferred from the posting.

Austin, TX, USA

On-site City