Call Center Agent English Account (Support Chatbot)

• Provide prompt and professional responses to customer inquiries via chat and email.
• Maintain clear and accurate written communication with customers in both English and Arabic.
• Ensure customer issues are resolved efficiently and effectively while adhering to company guidelines and standards.
• Assist with troubleshooting, provide product information, and guide customers through solutions.
• Maintain high-quality grammar, spelling, and communication in all written responses.
• Multitask and manage multiple customer conversations simultaneously while maintaining accuracy and professionalism.
• Meet key performance indicators (KPIs) related to response time, customer satisfaction, and issue resolution.
• Ensure all customer interactions are logged and documented accurately for future reference.

Requirements

• Fluency in both English and Arabic (written communication).
• Strong command of grammar, spelling, and punctuation.
• Excellent multitasking abilities and a fast-typing speed.
• Previous experience in chat support or similar customer service roles is highly preferred.
• Strong interpersonal and communication skills with the ability to remain calm and professional in all customer interactions.
• Ability to work well independently and as part of a team.