Call Analyst Level 2 - Nashville, TN

Maximus is seeking individuals who can excel in a fast paced environment and effectively manage multiple tasks at once. Candidates should demonstrate strong listening and computer skills, exceptional attention to detail, and the ability to perform well under pressure. The Call Analyst Level 2 receives incoming calls from law enforcement agencies and gathers pertinent information related to detainees. The Analyst verifies this information within internal databases/systems and communicates accurate, confirmed details back to the partnering agency. This process ensures the partnering agency can provide appropriate guidance to the originating law enforcement entity. This position is onsite at our Nashville location. The center operates 24/7; therefore, candidates must be able to work an 8-10 hour shift during any time within a 24-hour period, including weekends and holidays. Must be a US Citizen *This position is contingent upon contract award and will require you to pass a Federal background check*