Cage Cashier and Player Services Lead, Full Time

WHAT YOU’LL DO

It is the primary responsibility of the Player Services Lead Representative to assist in leading the player services team toward a successful completion of shift operations including balancing of all banks, adherence to all company best practices and all Federal, State, and local gaming regulations in addition to deliver exceptional guest service to all patrons. As a Player Services Lead Representative your unique and strategic ability and close coordination with other professionals will enable a diverse group of guests to experience a new and dynamic rewards program along with an exciting casino experience

ROLE EXPECTATIONS

• Assist with overseeing the day-to-day leadership responsibilities of the new Rio Loyalty Program.

• Help the Supervisor with ensuring the Player Service Representatives are enrolling new guests as members into the loyalty program.

• Assist with any questions and concerns regarding promotions, offers and tier status, etc.

• Maintain an advanced working knowledge of everything related to the casino loyalty program, upcoming promotions and special events, and general property information.

• Assist with all training of any Player Services related items on your daily shift.

• Assist Supervisor with coordination and day-to-day activities of the Player Services department.

• Perform the duties of the Representative if necessary.

• Issue comps and marketing offers/promotions for guests.

• Handle guest and employee interactions via email, telephone, and in person.

• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends. Work in a fast-paced, busy, and somewhat stressful environment.

• Assist the Player Services Manager and Leadership as needed.

• Assist the Casino Cage Manager in ensuring the banks are balanced within the Cage at the end of the shift in accordance with departmental variance policy and review all the reports or forms accurately in compliance with Title 31. 

• Excellent customer services and maintains the highest level of guest service program to all guests, resolve guest complaints.

SUPERVISORY RESPONSIBILITIES

• None

REQUIREMENTS

• High School Diploma or GED equivalence

• Must be at least 21 years old

• Two (2) years of relevant experience in a cash handling or banking role.

• Assist Supervisor with the overseeing of the Players Services Representatives that are responsible for enrolling new guests as members into the loyalty program.

• Assist with all questions and concerns regarding promotions, offers and tier status, etc.

• Assist with all training of any Player Services related items on your daily shift.

• Assist with the day-to-day activities of Player services employees.

• Perform the duties of the Representative if necessary.

• Maintain accurate departmental training and other required documentation.

• Proactively engage with loyalty club members through various communication channels, such as phone, email, live chat, or social media, to build relationships and foster a sense of loyalty

• Provide exceptional guest service.

• Assist the Player Services Manager and Supervisor as needed.

• Must be proficient with IGT/Patron Management systems, Outlook and Microsoft Office

PREFERRED

• Two to three years’ related experience

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL REQUIREMENTS

• The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined space.

WORKING CONDITIONS

• The noise level in the work environment is usually moderate.

• Team member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.