Cafe Associate

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners. 

Overview: 

The Ginna’s Cafe Associate provides world-class customer service. This position is responsible for providing quality food and beverage products while representing Scheels as a friendly, courteous, and knowledgeable professional to all customers and fellow associates.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience

• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful

• Having a Team-First, Winning Mentality

•  We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience

• Learning and Adapting to Constant Change

• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence

• Taking Pride in Our Work and Thinking Like Owners

•  Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond

• Expecting Honesty and Integrity in All That We Do

•  Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities: 

• Prepare different types of food, drinks, and ingredients, including candy, baked goods, and fudge, for sale to customers
• Perform all Barista, Café, and Fuzziwigs Candy Shop functions, which may include deli line, food case, barista, grill, ice cream, baked goods, fudge, and other duties as assigned by the Café Manager and Supervisor
• Maintain working knowledge of Café recipes, beverages, and prepared foods
• Meet deadlines for fudge production and customer requests
• Follow all food safety guidelines by Scheels, State, and Local Ordinances
• Ensure all products are received and stored according to Standard Operating Guidelines
• Ensure Scheels Cashier Guidelines are followed as it pertains to Café registers 
• Manage and support side work, stocking, daily and detailed cleaning schedules, including machines and equipment, and opening and closing procedures
• Maintain an orderly and exceptionally clean appearance of personal workspace and surrounding areas, including dining areas
• Must be able to perform repetitive fudge production processes, which include stirring, pulling, and cutting
• Ability to speak effectively before groups of customers and employees of the organization
• Ability to read and interpret documents such as operating and maintenance instructions, safety rules, and procedure manuals
• Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays

Education & Experience:

High school education, or up to one month of related experience or training, or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Please be aware that our food may contain or come in contact with common allergens such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, and other potential allergens.

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Scheels cares about the health and safety of our Associates.  Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits:
At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave.  (Note: Additional leave benefits may apply based on your state of employment.)  
 Learn more about what it means to be an owner at SCHEELS on our Careers Page.

EQUAL EMPLOYMENT OPPORTUNITY 

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.