Business Travel Counselor

About Collabera:

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

• Responsible for coordinating the company's travel needs.
• Schedules hotel and flight accommodations and procures necessary documentation such as passports, visas, or other clearances.
• Ensures that travel needs are met within the constraints of the company travel budget.
• Requires a high school diploma or its equivalent with 3-5 years of experience in the field.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgement.
• Typically reports to a supervisor or manager.

Requirements:

• Sabre GDS skills are required for this position
• Arrange routine and complex domestic and international business travel for air, car, hotel, limousine and rail utilizing various GDS’s (Sabre) for VIP clients
• Provide consultative multi-country routings for best fares and preferred carrier usage
• Counsel clients on efficient, multi-city/multi-country routings for lowest available fares, and preferred carrier usage
• Ensure optimum customer service while coordinating client travel policy responsibilities
• Effective use of computer systems and exceptional telephone service techniques.

• Ensure optimum customer servicing while coordinating interdepartmental responsibilities
• Research and resolve client inquiries
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Coach, develop and mentor more junior Travel Counselors in the team 

Qualifications:

• Minimum of 5 + years Corporate Travel industry experience required/Internally 2+ years experience with high performance
• Minimum of 2+ years International expertise experience highly preferred
• High School Diploma/GED required.
• Bachelor Degree preferred
• Various GDS system experience is required. Strong knowledge of international fare construction and airline routing principles including tax rates

To know more about this position please contact;

Vishwas Jaggi

973-475-7482