Business Transformation Consultant - Customer & Commerce Center of Competence (CoC)
IBM Consulting is seeking a Customer & Commerce Business Transformation Consultant to join the Customer & Commerce Transformation Center of Competence (CoC).
Building on IBM’s own AI-led Customer Transformation, where, as Client Zero, IBM transformed its Sales, Marketing, Commerce & Service functions -- the CoC helps clients reimagine their front office by:
- Inspiring clients with IBM’s own transformation story, outcomes, and lessons learned.
- Discovering and shaping opportunities using Client Zero insights, IBM Consulting frameworks, and data-driven, experience-led approaches.
- Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and roadmaps.
- Partnering with local teams to deliver scalable transformations using proven methods, accelerators, and delivery capabilities.
As a CoC Business Transformation Consultant, you will:
- Drive front-office transformation strategies and GTM aligned to business outcomes, industry trends, and measurable results.
- Develop strategies, design blueprints, roadmaps, and process reinvention recommendations to enable AI-transformation led customer and commerce transformations (across all front office domains)
- Facilitate workshops, stakeholder engagement sessions, and change adoption activities.
- Collaborate with global and cross-functional offering, GTM and delivery teams to ensure effective execution, capability building, and sustainable change.
- 5+ years of experience in customer, front-office, or process transformation consulting
- Participation in at least three customer transformation programs.
- Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce.
- Excellent stakeholder engagement, communication, and presentation skills.
- Experience working in global, multi-disciplinary environments.
- Familiarity with AI, automation, emerging CRM, Martech, and Commerce technologies.
- Understanding of process redesign, optimization, and reinvention methodologies.
- Experience leveraging design thinking or agile transformation frameworks.
- Industry experience within, or across retail, CPG, manufacturing, Industrial products, financial services, communications, healthcare, and/or life sciences
Summary
Drive front-office transformation strategies, develop blueprints, facilitate workshops, and enable AI-led customer transformations.
Job title
Business Transformation Consultant - Customer & Commerce
Experience level
5+ years
Minimum experience
5+ years exp
Industry
consulting
Location requirements
Netherlands; remote work not specified
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Netherlands