Business Systems Programmer/Analyst (Senior Systems Applications Programmer)

<p>The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.&nbsp;</p><p>As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $6.2 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.</p><p>The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.</p><p>The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the Gov AI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.</p><p>Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.</p><p>At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the&nbsp;<a href="https://www.governmentjobs.com/careers/sanjoseca/jobs/5259013/enterprise-business-automation-and-development-services-manager-enterprise-techn#:~:text=Information%20Technology%20Department%E2%80%99s%20website" target="_blank" rel="noreferrer noopener">Information Technology Department’s website</a> to learn about our culture, vision, leadership, and innovative initiatives.</p><p>The Information Technology Department is currently recruiting for a Business Systems Programmer/Analyst on the Business Process Automation Team. This position will play an important role in enabling digital transformation and automation of most, if not all, of the City’s administrative processes, &nbsp;which are largely manual, and paper based.&nbsp;</p><p>We are looking for a candidate who is excited to be part of the City’s Digital Work force efforts. Key duties include but not limited to:</p><ul style="margin-bottom: 3pt"><li>Participating in product discovery, leading requirement gathering and/or meetings and managing stakeholder expectations, assisting process owners in documenting business requirements and functional product specifications.</li><li>Leading the efforts to develop training and/or user education materials and strategies.</li><li>Assisting in managing scope, issues, and customer expectations for assigned projects.&nbsp;</li><li>Designing and building workflow automations, including prototyping, unit testing, user acceptance testing, and deployment.</li><li>Developing and providing technical support for end-users and workflow designers on the City’s business process automation technologies.</li><li>Gaining an understanding of software applications used and supported by the City to manage and maintain them.</li><li>Liaising with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.&nbsp;</li><li>Assisting in the planning and implementation of in-house and vendor assisted software upgrades, conversions, release testing, and resolving production support problems to ensure system and data integrity. &nbsp;</li><li>Designing and maintaining database objects (tables, views, function, stored procedures and packages, etc.) to support application functionality.&nbsp;</li><li>Develop reports using SQL Server Reporting services. &nbsp;</li><li>Communicating effectively orally and in writing to technical and non-technical audience.&nbsp;</li></ul><p>Education: A Baccalaureate Degree from an accredited college or university in&nbsp;<span style="color: inherit; font-style: normal; text-indent: 0">Business Administration, Public Administration, Computer Technology, or a closely related field.</span></p><p>Experience: Three (3)years of increasingly progressive experience in computer systems applications programming.</p><p>Acceptable Substitutions: Additional years of directly related work experience may be substituted for up to a maximum of two years of the educational requirement on a year-for-year basis.</p><p>Competencies</p><p>The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:</p><p>Job Expertise–Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.</p><p>The ideal candidate will also possess a combination of following knowledge and experience:</p><ul style="margin-bottom: 3pt"><li>Knowledge of a variety of programming concepts, coding practices, and troubleshooting procedures is required, including system support, system maintenance and assisting with software implementation and upgrades. The desirable knowledge and experience are included but not limited to:</li><li>JavaScript</li><li>SQL</li><li>REST APIs</li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">JSON&nbsp;</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">C#</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">ASP.net</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">PowerShell</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">Visual Studio</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">IIS</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">PL/SQL and/or T-SQL</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">2+ more years of experience with gathering information system requirements, technical analysis, and end user training techniques.</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">2+ years of experience in relational database concepts, data modeling and database programming, business process modeling, gap analysis, and converting concepts into effective design.</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">2+ years of experience with troubleshooting application issues, maintaining application software and report writing.&nbsp;</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">1+ years of experience in web programming languages based on</span><span class="NormalTextRun SpellingErrorV2Themed SCXW205940160 BCX0">. Net</span><span class="NormalTextRun SCXW205940160 BCX0">platform is desirable.</span></span></li><li><span lang="EN-US" class="TextRun SCXW205940160 BCX0"><span class="NormalTextRun SCXW205940160 BCX0">Working knowledge of Crystal Reports and/or SQL Reporting Services reports.</span></span></li></ul><p>Problem Solving– Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.</p><p>Change Management– Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness; facilitates the implementation and acceptance of change within the workplace.</p><p>Conflict Management–Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.</p><p>Teamwork &amp; Interpersonal Skills– Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.</p><p>Multi-Tasking–Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).</p><p>Communication Skills–Effectively conveys information and expresses thoughts and facts clearly, orally and in writing demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.</p><p>Selection Process</p><p>The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise.</p><p>If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Jessica Delgado at [email protected].</p>