Business Support Executive

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Business Support Executive will provide operational and administrative support to the Singapore business, with primary responsibility for verifying customer Purchase Orders (POs), preparing and issuing Sales Order Acknowledgements (SOA), and supporting sales order and customer account activities. The role requires close coordination with Sales, Finance, and Order Management teams to ensure order accuracy, inventory alignment, and timely customer communication.

Essential Functions

• Verify customer Purchase Orders (POs) for accuracy, including pricing, quantities, delivery terms, and contractual compliance.

• Ensure all POs meet internal control and commercial requirements prior to sales order processing.

• Prepare, generate, and issue Sales Order Acknowledgements (SOA) to customers in a timely and accurate manner.

• Support Sales Order (SO) creation, amendment, and tracking in ERP systems.

• Coordinate closely with the Order Management team on inventory availability and allocation to support order fulfilment.

• Liaise with customers on delivery schedules, order status, and any changes impacting committed delivery dates.

• Work with Sales, Finance, and Order Management teams to resolve PO discrepancies, pricing variances, inventory constraints, and order-related issues.

• Act as a point of contact for customer inquiries related to order confirmation, delivery status, and order documentation.

• Monitor order status and proactively follow up on pending approvals or clarifications to ensure on-time delivery.

• Maintain accurate order records and documentation in accordance with audit and compliance requirements.

• Support periodic reporting related to orders, SOA issuance, inventory coordination, and delivery performance.

• Identify and support process improvements to enhance order accuracy, inventory visibility, and operational efficiency.

• Responsible for generating accurate and timely system reports to support business operations

Required/Preferred Education and Experience

• Diploma or Degree in Business Administration, Supply Chain, Finance, or a related field.

• 1–3 years of experience in sales support, order management, or business operations (experience supporting Singapore business preferred).

• Hands-on experience with PO verification, Sales Order Acknowledgement (SOA), and delivery coordination is an advantage.

• Familiarity with ERP systems (e.g. SAP, Oracle, MS Dynamics) is preferred.

• Proficiency in Microsoft Excel and other MS Office applications.

• Familiarity with GDPMDS, ISO 13485, and HSA (Health Sciences Authority – Singapore) regulatory requirements is highly preferred.

Knowledge, Skills and Abilities

• Strong attention to detail and data accuracy

• Good understanding of order-to-cash and inventory coordination processes

• Strong communication and customer coordination skills

• Effective follow-up, prioritization, and time management abilities

• Ability to work cross-functionally in a dynamic environment

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.