Business Support Analyst (CIC)
Prominent Edge LLC
Apply to this job Gaithersburg, MD on site Until 8/21/2026 1+ years exp First posted March 28, 2025 Last posted May 7, 2026
Job description
We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.
Minimum Qualifications
- Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
- Experienced working in a team-oriented, collaborative environment.
- Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
- Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
- Proficient understanding of general accounting principles.
- Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
- Proven ability to prioritize multiple tasks in a fast-paced environment.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Demonstrated strong documentation skills.
- Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.
Minimum Education
- Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.
W2 Benefits
- 3 weeks paid time off per year + 10 Holidays
- Six percent 401(k) matching, vested immediately
- We offer comprehensive health care plan(s) with nationwide coverage for you and your family
- This organization participates in E-Verify
Compensation (from employer):
56000–58000 USD per year
About this role
Summary
Provide technical support for financial applications, assist end users, ensure customer satisfaction.
Job title
Business Support Analyst (CIC)
Experience level
1+ years
Minimum experience
1+ years exp
Industry
software
Location requirements
Gaithersburg, MD; remote not specified
Salary
$56k–$58k
Management role
No
Skills & keywords
Required skills
customer servicecommunicationproblem-solvingMicrosoft Officedocumentation
Preferred skills
None specified
Specializations
help deskfinancial applicationscustomer servicetechnical support
Locations
Structured locations inferred from the posting.
Gaithersburg, MD, USA
On-site City