Other Job Functions: 

• Adhere to company policies, procedures, and compliance requirements. 

• Support continuous improvement initiatives across business and technical operations. 

• Collaborate with cross-functional teams to ensure seamless communication during system-impacting events. 

• Demonstrate strong customer service orientation and professionalism in all stakeholder interactions. 

• Perform additional duties and special projects as assigned. 

Required Qualifications:  

Minimum Experience 

3+ years of experience in business support, application support, or client support roles. 
Experience supporting global stakeholders in a structured SLA-driven environment. 
Healthcare or healthcare technology experience preferred. 

Education: 

Bachelor’s degree in information technology, Business Administration, Computer Science, or related field preferred, or equivalent experience. 

Knowledge, Skills and Abilities: 

• Strong written and verbal communication skills with the ability to interact effectively with diverse stakeholders. 

• Working knowledge of SQL and ability to analyze and troubleshoot data issues. 

• Understanding of Service Level Agreements (SLAs) and incident management processes. 

• Strong analytical and problem-solving skills. 

• Basic knowledge of Linux environments and database systems (e.g., MongoDB) preferred. 

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities. 

• Team-oriented mindset with the ability to work independently when required. 

• Strong attention to detail and commitment to service excellence.