Business Service Officer

GCB 7

We are currently seeking a high calibre professional to join our team as a Business Service Officer

In this role you will:

• With updated and sound knowledge of Business Banking products/services, to perform Know Your Customer to understand customer needs
• To proactively identify sales opportunities, cross-selling bank products and services most suitable to customers, refer to Assistant Managers to complete the sales when appropriate and close sales independently when required
• To provide excellent service to customers through introduction of appropriate services by acting as the first contact point for customers visiting / approaching Business Centre
• To offer support to Vice Presidents, Assistant Managers, Business Development Managers by building and strengthening customer relationship with existing customer area of the Business Centre
• To actively drive digitalization and provide clear guidance for customer self-serving via digital channels in the Business Centre
• To perform other operational duties as assigned after office hours

To be successful you will need:

• Covered counter/service & operations/platform experience with exposure to corporate customers and knowledge of general banking products
• Relevant professional qualifications in Insurance and Investment are also required
• Good communication and service skills
• Ability to spot sales opportunities, make referrals and close sales when required
• Good understanding of product/services of Business Banking
• Good spoken / written English, fluent Putonghua