Business Process Senior Associate

We’re looking for Business Process Senior Associates to join our Insurance Operations team at MBPS. In this role, you are responsible on inputting and verifying client’s application to the system, information included are personal, medical and financial. They also determine necessary requirement and issue policy.

Position Responsibilities:

• Responsible for inputting and verifying client’s information to the system 90% of the time

• Create necessary requirements required 10% of the time

• Ensuring all information are correct before issuance to avoid compliance errors

• Ensuring that all cases assigned are completed within the turnaround time

• Communicate effectively to underwriter and to another department

• Consistently meet the set service level target

• Handle transactions accurately with minimum supervision

Required Qualifications:

• Bachelor’s degree holders: At least 1 year of relevant back-office experience preferred (e.g., data entry, document processing, administrative support)

• Undergraduates (minimum 2 years completed): At least 2 year of relevant back-office experience required

• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)

• Familiarity with web browsers and common business applications

• Minimum typing speed of 35 WPM with high accuracy

• Ability to compose grammatically correct, clear, and concise written communication.

Preferred Qualifications:

• Above average problem-solving skills

• Above average written and verbal communication skills

• Above average attentiveness to detail

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.