Business Planning & Programs Manager - Trust & Safety

Description

About the team
The Business Planning & Programs team is responsible for strategic, cross-functional initiatives of critical importance to Risk Prevention & Response (RPR) and the broader T&S pillar. The focus is on owning high-priority programs, shaping their execution across functions, and ensuring RPR's readiness for emerging challenges and opportunities. Success of this department will be measured by the ability to deliver outcomes at scale, influence stakeholders, and establish lasting processes that strengthen operational resilience.

About the role
As a Program Manager within T&S, you'll join a talented, multi-disciplinary team that is raising the bar for organizational effectiveness while driving on T&S's highest priority initiatives. You'll act as a project manager, consensus creator, and trusted partner to T&S Leadership. You will own and drive on cross-functional projects, strengthen fast-moving engagements, and push for T&S to reach new levels of organizational maturity and impact. If you are a high level thinker that is energized by cross-functional leadership and on-the-ground execution, this is the role for you.

Responsibilities
- Own and drive multiple high-priority projects focused on Trust & Safety impact.
- Lead projects from conceptual stage to launch/execution: Define scope, schedule, key milestones, tasks, deliverables and ownership for timely and effective delivery of project outcomes at scale that strengthen T&S's readiness for emerging challenges and opportunities.
- Establish frameworks, tools, and governance processes to enhance operational efficiency, accountability, and consistency across T&S.
- Orchestrate the efforts of cross-functional teams across global time zones and geographies, including adaptive stakeholder management and escalation of blockers as necessary.
- Anticipate T&S leadership needs by providing proactive, executive-level communications on project progress, contribute thought leadership to initiatives, and deliver exemplary partnership and support.
- Help Trust & Safety reach greater levels of organizational effectiveness.
- Listen for, identify, and synthesize regional operational pain points; elevate high impact opportunities and shape cases for transformational change.
- Help grow the Program Management practice; develop new tool sets, processes, methods, and infrastructure to reach higher levels of domain maturity.
- Role model fact-based decisions in everything we do; proactively support the organization in sourcing data and generating insights for enhanced decision-making and outcomes.

Requirements

Minimum Qualification(s)
- 5 years of experience in complex program management, strategic planning, business process improvement, performance management, and/or change management.
- Highly organized with the ability to skillfully manage multiple projects and diverse stakeholders in a global environment.
- Highly adept at cross-functional communication and stakeholder management.
- Exceptional interpersonal and influencing skills.
- Highly entrepreneurial self-starter capable of driving forward fast-moving projects.
- Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions.
- Adept at handling confidential information and situations with care and confidence.

Preferred Qualification(s)
- Experience directly in Trust & Safety or a comparable technical field or complex global organization.
- PMP, Lean SixSigma Black Belt (LSS-BB), Design Thinking and/or Agile certification(s).