Business Analyst(with benefit and claim processing exp.)

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.

Responsibilities include:
• Assist with development of junior business analysts through mentoring.
• Define and document system requirements for issues or new processes as prioritized by the business 
• Develop, track and translate business requirements into written technical and functional specifications and manage changes as required
• Serve as liaison for business units and technology teams to ensure technical solutions meet user needs
• Provide consistent, frequent communication and support to business and facilitate communication between the business and IT from initial requirements to final implementation
• Research, analyze, and summarize requirements to make recommendations on behalf of business units
• Research potential technical issues (adhoc query writing)
• Review processes and procedures and document and maintain accordingly
• Evaluate the effectiveness and efficiency of the agency's processes and, as necessary, make recommendations to improve
• Develop use cases and utilize automated test plans to ensure high quality of product
• Coordinate with business on user testing and validate that requirements are operating as expected
• Drive design and review of use cases, process change requests, and facilitate user acceptance
• Coordinate walk-through and sign-offs, verifying with business that use cases and process documents portray specific business needs
• Evaluate and provide training as needed

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 7 or more years’ experience with business analysis in a complex technology environment
• Experience and working knowledge of public sector pension, claims, and benefits systems or accounting related systems
• Working knowledge and experience in the areas of business process review, business process improvement and re-engineering concepts and practices
• Possess Critical thinking, decision-making and problem solving skills
• Planning and organizing
• Ability to drive results
• Excellent Personal Communication skills
• Facilitate communication verbally, in writing and through presentations
• Adaptability

REQUIRED EDUCATION:
Bachelor’s degree in Business Administration, Computer Science or related field.

All your information will be kept confidential according to EEO guidelines.