Business Analyst – User Stories & Backlog | Information & Technology | Mumbai

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms – Real Estate Services, Engineering, and Investment Management – we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. For 30 years, Colliers has consistently delivered approximately 20% compound annual returns for shareholders, fuelled by visionary leadership, significant inside ownership and substantial recurring earnings. With $5.5 billion in annual revenues, a team of 24,000 professionals, and *$108 billion in assets under management, Colliers remains committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com, X @Colliers or LinkedIn.

Position Summary :

The Techno-Functional Business Analyst bridges business requirements with technical 
implementation by combining business analysis expertise with hands-on technical 
knowledge. The role is responsible for requirements gathering, user story creation, 
product backlog management, functional application support, production issue 
analysis, SQL querying, API integration analysis, debugging, system configuration, and 
end-user enablement.

The ideal candidate can effectively communicate with business stakeholders while 
also collaborating with developers, architects, DBAs, QA teams, and DevOps engineers 
to troubleshoot issues, validate solutions, and ensure successful application delivery. 

Key Responsibilities :

Application Analysis & Troubleshooting 

Analyze functional and technical issues across enterprise applications. 

Perform root cause analysis for production incidents. 

Debug application issues by reviewing logs, SQL queries, API responses, and application 
configurations. 

Collaborate with development teams to identify defects and validate fixes. 

Support production deployments and post-release validation. 

Review system behavior and recommend functional or technical improvements. 

Work closely with infrastructure and support teams to resolve performance-related issues.

Technical Debugging 

Investigate application logs and error messages. 

Analyze API payloads using tools such as Postman or Swagger. 

Debug integration failures between enterprise systems. 

Support issue resolution by reviewing stack traces and exception logs. 

Perform functional validation after code fixes. 

Reproduce defects and document steps for development teams. 

Validate configuration changes before deployment

Business & Functional Analysis 

Gather, analyze, and document business requirements for enterprise data and analytics 
initiatives. 

Conduct workshops with business users to understand reporting and operational needs. 

Convert business requirements into functional specifications and technical data 
requirements. 

Define KPIs, metrics, dimensions, hierarchies, and business rules. 

Prepare Functional Requirement Documents (FRD), user stories, and acceptance criteria. 

Create process flows and data flow diagram.

Participate in release planning.

User Support & Continuous Improvement 

Provide advanced functional support in collaboration with IT and support teams. 

Capture and analyse user feedback to inform ongoing product enhancements. 

Monitor system performance and usage trends to drive continuous improvement.

Required Technical Skills 

Programming Knowledge 

The candidate is not expected to be a full-time developer but should be able to 
understand, review, and troubleshoot application code written in languages such as 
C# 
.NET Framework/.NET Core 
Java, JavaScript 
Angular, React 
SQL & Databases 

Experience with: 
Microsoft SQL Server 
Azure SQL 
API & Integration 

Should be able to understand and review
REST APIs 
SOAP Services 
JSON 
XML 
Postman 
Swagger/OpenAPI 
OAuth and API authentication concepts 
Webhooks 
Message queues (desirable)

5–8 years of experience in Techno Functional Analysis 

Experience supporting CRM, ERP, Finance, or Property Management applications. 
Exposure to enterprise integration platforms and middleware. 
Experience working with microservices and cloud-based applications. 
Familiarity with authentication technologies such as SSO, OAuth, and Active 
Directory. 

Experience in ITIL Incident, Problem, and Change Management processes. 
Familiarity with Agile/Scrum methodologies. 

Technical & Functional Knowledge
CRM configuration (objects, fields, workflows, validation rules, dashboards). 
User Acceptance Testing (UAT) and release coordination. 
Familiarity with integrations and enterprise data platforms is an advantage. 

Key Competencies 

Accuracy and completeness of business and functional requirements. 
User story creation, backlog management, and Agile delivery 
Strong application troubleshooting, debugging, and root cause analysis 
Understanding of APIs, system integrations, and enterprise applications 
Ability to read and understand application code (.NET, C#, Java, JavaScript) 
Strong SQL, database analysis, and data validation 
UAT planning, testing, and release support 
Excellent communication, documentation, and presentation skills 
Customer-focused with strong ownership, adaptability, and continuous 
improvement mindset