Business Analyst Support

Octal Philippines Inc 4

Quezon City, Metro Manila, Philippines on site Until 8/21/2026 First posted December 11, 2025 Last posted December 11, 2025

Job description

Computer Science or any IT-related course
Minimum of 2-3 year experience
Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
Knowledge on any service or helpdesk management system is a plus
Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
Should have problem solving, decision making and analytical skills
Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
Ability to do user training
Ability to conduct quality assurance testing
Basic knowledge in MySQL or basic SQL scripting
Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
Good written and verbal communication skills
Strong self-learning capability
Adaptive to changing work schedules and working hours

About this role

Summary

Support clients, document processes, monitor issues, and improve systems with SQL and technical skills.

Job title

Business Analyst Support

Experience level

2-3 years

Industry

Location requirements

Quezon City, Philippines; remote not specified

Salary

Not specified

Management role

Skills & keywords

Required skills

client interactionSQLtechnical writingproblem solvingcommunication

Preferred skills

helpdesk managementERP systemsMySQL

Specializations

IT supportclient interactionSQLERP systemstechnical writing

Locations

Structured locations inferred from the posting.

Quezon City, Metro Manila, Philippines

On-site City