Business Analyst III

Essential Job Functions:
Agile Management (30%) – Serves as the technical lead for CM technology projects. Works with agile/scrum teams of contracted software vendors to implement system enhancements, maintenance and changes through the Scaled Agile Framework (SAFe Agile) software development methodology (or other methodologies). Develops, refines, and prioritizes epics, user stories, and product backlog items. Documents project work through reporting tools. Consults with subject matter experts to get input on technology changes. Monitors throughput of scrum team and sprint cycles to ensure performance targets are met.

Business Analysis (25%) – Performs analysis of multiple interrelated systems and business processes to ensure alignment with business operations. Coordinates across the CM program and external stakeholders to develop system requirements and business processes that align with strategic goals and objectives. Recommends and oversees the development and integration of new operational or systematic methods and procedures to improve the program and resolve identified issues. Reviews system functionality against documented requirements to determine if the system is performing as expected. Assesses system defects for business impact and verifies that solutions comply with system and program requirements. Ensures severity levels of defects are

Assigned correctly. Ensures defects are tested before being promoted into production.  Coordinates with HHSC contract management to ensure that defects are resolved timely per the contractual SLAs.

Analysis and Requirement Development (20%) – Oversees and coordinates development of business requirements for Claims Management. Analyzes CM systems data, claims processing systems, and other related systems to identify and make recommendations for business requirement updates or new projects. Develops, or assists with developing project intake requests and system change requests.

Stakeholder Liaison & Communications (10%) – Represents the CM unit in stakeholder workgroups to elicit business requirements and present proposed solutions. Responds to inquiries. Prepares and approves written reports for department leadership. Ensures communication related to CM

Special Projects (10%) - Assists staff with technical research to resolve complaints and provider escalations. Communicates directly with stakeholders to troubleshoot issues and provide resolution. Reviews CM policies and procedures, training deliverables, and other CM projects

Complaints and Escalations (05%) – Assists the HHSC Agency with claims related complaints, escalations, and requests for information. Provides accurate, comprehensive and timely responses to escalations and complaints.
 

Knowledge Skills Abilities:
Knowledge:
Knowledge of  healthcare IT systems preferred.
Knowledge of standard business analysis concepts and practices.
Knowledge of the agile software development life cycle.

Skills:
Skill in analyzing and evaluating complex program and policy issues.
Skill in developing and documenting business requirements.
Skill in analyzing and evaluating highly complicated information and presenting to stakeholders.
Skill in facilitating meetings.
Skill in eliciting business needs from subject matter experts.

Abilities:
Ability to identify and analyze system issues and determine business impacts.
Ability to analyze systems and procedures.
Ability to communicate effectively.
Ability to analyze and interpret state and federal laws, regulations, and policies.
Ability to train and lead teammates.
Ability to evaluate systems for compliance with business and technical requirements.

Registration or Licensure Requirements:
None

Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in information technology, business administration, or a related field. Experience and education may be substituted on a year for year basis.

Experience in developing business or technical requirements for automated systems.

Experience facilitating review of business or technical requirements with stakeholders.

Experience with product ownership.

Experience working with an Agile (Scrum or similar) team.

Experience with state or federal government healthcare programs or policy preferred.

Experience working with healthcare systems preferred.

Experience working with third party developers preferred.