Business Analyst - Customer Service Domain Consultant (BGC Taguig) | Onsite
Tasq Staffing Solutions, Inc.
Apply to this job Taguig, Metro Manila, Philippines on site Until 8/22/2026 5+ years exp First posted March 18, 2026 Last posted March 18, 2026
Job description
Basic Qualifications / Requirements:
- Bachelors – Computer Science, IT, Engineering or any related course
- At least 5 years of relevant experience in Customer Service / CX domain
- Strong communication and stakeholder management skills
- Hands-on experience with ServiceNow and Genesys AI solutions
- Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
- Willing to work ONSITE in BGC Taguig
Role Highlights:
- Partner with business and technology stakeholders
- Define customer service transformation strategies
- Drive digital initiatives across platforms and processes
- Enable AI-led and automation-driven CX solutions
Benefits
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
About this role
Summary
Define strategies for customer service transformation and drive digital initiatives.
Job title
Business Analyst - Customer Service Domain Consultant (BGC Taguig)
Experience level
5+ years
Minimum experience
5+ years exp
Industry
software
Location requirements
Onsite in BGC Taguig, Philippines, no remote work allowed.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
stakeholder managementServiceNowGenesys AIcommunication
Preferred skills
None specified
Specializations
customer servicedigital transformationAIautomation
Locations
Structured locations inferred from the posting.
Taguig, Metro Manila, Philippines
On-site City