Business Analyst CSO Channel Sales Enablement — WW Sales Programmes

Apple's Channel Sales Enablement team is responsible for the training, program management, and performance of thousands of sales staff across partners, agencies, and Apple-badged roles spanning every major geography and route-to-market. The team operates a portfolio of digital products and programs — centered on the Sales Coach learning platform — that directly influence seller readiness, program qualification, and commercial outcomes across Apple's global channel.

Description

As Business Analyst, you will be the analytical and operational backbone of the WW Sales Programs team. Your primary focus will be Sales Coach — Apple's channel sales LMS — where you will own data, reporting, KPI definition, and business case development. Beyond Coach, you will establish and maintain measurement standards and analytical frameworks across the team's full program portfolio, ensuring every product and initiative is measured consistently, reported accurately, and connected to clear business outcomes.

Minimum Qualifications

Proficiency in SQL or equivalent — ability to query structured data sources (Snowflake /CDF) independently without engineering support

Experience with ThoughtSpot, Tableau, or equivalent business intelligence platforms; ability to build and maintain dashboards and reports

Demonstrated experience documenting business requirements, defining KPIs, and building structured business cases with quantified ROI

Exceptional written communication — ability to translate complex data into clear, executive-ready narratives and recommendations

Proven ability to work across engineering, product, and business stakeholders in a matrixed, cross-functional environment

8+ years in a business analyst, data analyst, or product operations role in a technology, retail, or enterprise software context

Preferred Qualifications

Familiarity with learning management systems, channel sales operations, or partner program management

Experience working across fragmented data systems and contributing to data consolidation or migration program

Understanding of learning evaluation frameworks (Kirkpatrick, LTEM) and how to connect learning metrics to commercial outcomes

Experience supporting annual planning, budgeting, or investment review processes in a product or technology organization

Experience working with multi-GEO, multi-language data sets and the measurement challenges that come with global programme reporting

Awareness of PIPL, GDPR, or equivalent data privacy frameworks applicable to employee and partner data