Business Analyst

Unison Consulting Pte Ltd

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Singapore, Singapore, Singapore on site Until 8/21/2026 First posted April 7, 2026 Last posted April 7, 2026
Job description
  • Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability
  • Act as the primary point of contact for business users on system issues, service requests, and enhancements
  • Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
  • Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
  • Knowledge and experience in .NET and Azure
  • Oversee system configuration, release management, and change control for Microsoft Dynamics 365
  • Ensure data quality, integrity, and proper usage across the system
  • Recommend continuous improvements
  • Enforce governance and compliance with relevant policies
  • Ensure adherence to data protection requirements under the Personal Data Protection Act
  • Support enhancements and releases, including requirement analysis, testing, and deployment coordination
  • Maintain system documentation, SOPs, and knowledge base articles
  • Drive data quality, reporting, and analytics to support policy-making and operational insights
  • Strong analytical, troubleshooting, and stakeholder management skills is preferred
  • Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
  • Proficiency with requirements management tools (e.g., JIRA, Confluence).

About this role

Summary

Manage system operations, perform root cause analysis, oversee improvements, ensure compliance, support releases

Job title

Business Analyst

Experience level

not specified

Industry

government technology

Location requirements

Singapore, Singapore, remote work not specified

Salary

Not specified

Management role

No

Skills & keywords

Required skills

.NETAzureMicrosoft Dynamics 365requirements managementJIRAConfluence

Preferred skills

stakeholder managementtroubleshootingdata qualityreportinganalytics

Specializations

business analysissystem managementdata qualitygovernance
Locations

Structured locations inferred from the posting.

Alexandra, Singapore

On-site City